Terms and Conditions

BOOKING TERMS AND CONDITIONS - updated August 2023

Bookings are made and accepted based on the following conditions:

1. Contract and Booking

1. This agreement is made on the basis that the property ("The Property") is to be occupied by the holidaymakers for a holiday as mentioned in the Housing Act 1988 Schedule 1 paragraph 9 and the Holidaymakers acknowledge that the tenancy granted by this agreement is not an assured tenancy and that no statutory periodic tenancy will arise when it ends.

2. "The Owner" of the Property is Platinum Hideaways Ltd trading as Caernarfon Cottages.

3. Bookings cannot be accepted from persons under 18 years of age.

4. Any pets you intend to take with you should be declared at the time of booking and checked and authorised via The Owner. We welcome adult, house-trained dogs, and request that they are not left unattended or on the beds.

5. No bookings are valid until confirmed in writing and the deposit or full payment is received.

2. Deposit

1. The deposit is non-refundable unless The Owner is unable to accept the booking.

3. Balance Payment

1. Once a booking is confirmed for, the Holidaymaker is responsible for the full balance of the cost of the holiday. This shall be paid not later than 8 weeks (56 days) before the booking is due to commence.

Deposit of 50% to be paid up to 56 days (8 weeks) prior to stay.

Remaining funds shall be paid 56 days (8 weeks) before stay

2. The Owner reserves the right to re-let any holiday where any monies due are more than 7 days in arrears whereupon any monies paid by the Holidaymaker over and above any non-refundable fees will be refunded. However, if we are unable to re-let the holiday the Holidaymaker will remain liable for the outstanding balance of the cost of the holiday, and (if applicable) the deposit.

4. Owner's responsibilities

1. The Owner is solely responsible for providing the accommodation and for the safety of all Guests and/or his/her invitees (jointly known as "the Holidaymakers"). The Owner accepts no responsibility for personal injury to, or death of, any Holidaymakers, or loss of or consequential loss or damage to their property, or for other matters over which we have no control, except to the extent such personal injury or death is caused by the negligence or wilful default.

5. Holidaymakers' responsibilities and forfeiture

1. The Holidaymakers shall keep the Property and all furniture, fixtures, fittings and effects in, on or at the Property in the same state of repair as at the commencement of the holiday, and shall leave the Property in reasonable cleanliness and general order.

2. The Holidaymaker must report and pay to the Owner the cost of any damage or breakages made during their holiday occupancy. The Agency and the Owner reserve the right to make a reasonable charge where Holidaymakers have contravened an Owner's request for their Property to be smoke-free.

3. The Holidaymakers' right to occupy the Property may be forfeited without compensation if:

· More people or pets than declared to the Agency or Owner at the time of booking or before the commencement of the holiday and/or the number the Property holds, attempt to take up occupation;

· Overnight guests are entertained without the Owner's express permission;

· Any activity is undertaken which is illegal, or may cause unreasonable damage, noise, behaviour or disturbance; or

· Any of the Holidaymakers smoke in or at the Property.

6. Unavailability of Property

1. In the event of the Property becoming unavailable (such as due to fire or flooding), we will endeavour to provide the Holidaymaker with suitable alternative accommodation or will refund all monies paid, or a proportion in the case of curtailment. We cannot, however, pay any compensation or expenses as a consequence of such an event.

7. Cancellations

Our cancellation terms are the most favourable for bookings made here, directly on our website. These are:

Full refund if your stay is cancelled 28 days or more before your stay, (less a small admin fee of £50).

65% refund for cancellations between 8 and 28 days before your stay.

Less than 7 days notice – full payment is due.

We advise that guests take out travel insurance.

If a refund is due it will be paid within 15 working days of cancellation.

The Owner reserves the right to change these terms as required. The terms at the time of the Holidaymaker's booking will continue to apply.

8. Alterations to Bookings

1. A Guest requiring a booking to be altered once the booking has been confirmed may incur a £30 admin fee.

9. Pets

Guests wishing to take pets on holiday must abide by the following rules:

1. Young pets (e.g. puppies) MUST be declared at the time of booking and authorised by the Owner. If a puppy or young pet (under 9 months) is taken to a Property without the consent of the Owner this could result in you being asked to leave without compensation. When booking online it is advised you check the acceptance of your pet by emailing or noting it on the booking enquiry form.

2. The Owner asks dog owners to observe the following (failure to do so may result in you being asked to leave without compensation):

i. Dogs must be under strict control at all times while in or at the Property;

ii. Any fouling must be cleaned up without delay;

iii. Dogs MUST NOT be left alone in or at the Property at any time;

iv. Dogs MUST NOT lie on beds or furnishings, and hair must be well cleared up before departing;

v. Dog owners must ensure that their pets are free from parasites and fleas before they occupy the Property. Failure to do so will incur subsequent charges;

vi. Dogs MUST NOT be allowed upstairs;

vii. Any damage (which must be reported to the Owner immediately) or excessive cleaning that may incur an additional charge, will be at the Owner's discretion.

10. Owner's access to Property

1. The Owner or their representative, shall be allowed access to the Property at any reasonable time during any holiday occupancy.

11. Complaints procedure

1. In the event of there being cause for complaint concerning a Property, the matter shall be taken up with the Owner (or Owner's caretaker) at once (their details are supplied on the booking confirmation and they understand that they are the first point of contact should there be cause for complaint). It is important that this is done whilst you are still at the Property so that an on-the-spot investigation can be made if necessary and remedial action taken if required.

2. Compensation in unlikely to be considered for complaints raised after the holiday has ended, when the Holidaymakers have denied the Owner/caretaker the opportunity of investigating the complaint and endeavouring to remedy matters during the holiday.

12. Literature

1. We have compiled the information in our literature and on our Website as accurately as possible at the time of going to press. However, facilities may be altered or withdrawn for reasons outside our control.

2. We make every effort to ensure that the Property details are accurately reproduced. The Holidaymakers accept that minor differences between text/photographs/illustrations in the brochure and on the Website and the actual Property may arise. If a facility is particularly important to you, please check with us prior to your booking.

13. Communication with you and data

1. Please see our privacy statement which explains how we will process your personal data.

14. Legal

1. Any dispute, claim or other matter which may arise in relation to your booking will be governed by English law and you agree that any dispute will be dealt with exclusively by the courts of England and Wales.

The Booking Conditions will apply to all confirmed bookings.